Communications (Voice & SMS)
Manage customer communications via SMS, MMS, and voice directly from SeeRM.
Overview
In addition to email, SeeRM allows you to handle all customer communications using SMS, MMS, and voice calls — seamlessly integrated with a telephony provider.
Key Features
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Send and receive messages:
Track all SMS/MMS messages, including who sent them and their content. -
Call management:
- Make calls directly from SeeRM
- Record calls for future reference
- Log incoming calls automatically to the corresponding customer
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Advanced call handling:
- Set up call queues with recordings for waiting customers
- Forward calls to one or multiple people based on availability
- Configure opening hours, breaks, and holidays
This integration ensures all customer interactions are centralized, making communication and tracking simple and efficient, while complementing existing email capabilities.