Mobile App

The SeeRM Mobile App is available for both iOS and Android via the App Store and Google Play.

All users except those with the role PARTNER have access to the mobile app.

Purpose

The mobile app is a simplified and focused version of SeeRM, specifically designed for field workers and on-the-go usage.

Regardless of user role, the mobile app only shows:

• Orders that are explicitly assigned to the logged-in user

This ensures clarity, focus, and avoids unnecessary information in the field.

What You Can Do in the Mobile App

Within the mobile app, you can:

• View assigned orders and all relevant order information
• Add articles to an order (read more in Articles)
  • Adding articles may require a customer signature
• Perform controls on orders (read more in Controls)
• Access the customer comments directly inside the order
  • View previous communication
  • Send messages
  • Tag other users
    You can read more about this in Customer Comments
• Receive relevant notifications and alerts related to your work

Calendar View

The mobile app includes a calendar view designed to help with planning and verification.

The calendar shows:

• Assigned orders
• Other calendar events

You can view:

• Up to 2 months back
• Up to 2 months forward

This makes it easy to plan upcoming work and review past activities.

Authentication

You can log in to the mobile app in two ways:

One-Time Passcode (Default)

• Enter your email address
• A 6-digit one-time passcode is sent to your email
• Use the code to log in

Password Login (Optional)

• Password login must be enabled by an Admin
• Configuration is done in Admin → Users
• You can read more about users and authentication in Users

Password login is primarily intended for users who prefer a traditional login experience or where multiple people share the same login.