Reviews
Automatically request reviews from customers when orders are completed.
Overview
The Reviews feature allows you to automatically send review requests to customers when an order is set to Completed.
Review requests can be sent via email or SMS, helping you gather feedback and reviews without any manual work.
Configuration & Access
Only Admins can enable, disable, and configure reviews.
Configuration is done in Admin → Order → Reviews
From there, you control how and when review requests are sent.
Message Content
You define the exact message that will be sent to the customer.
This allows you to:
- Match your company tone and branding
- Customize wording for email or SMS
- Control what the customer is asked to do
Frequency
You can control how often review requests are sent using a frequency value.
The frequency is a number that determines on which completed orders a review request is sent:
- 0 or 1 → Sent on every completed order
- 2 → Sent on every 2nd completed order
- 3 → Sent on every 3rd completed order
- And so on
This makes it easy to limit how often customers are asked for reviews, which can be useful if you complete many orders for the same customer.
Automatic Trigger
Once enabled, the process is fully automatic:
- An order is set to Completed
- The frequency condition is evaluated
- If it matches, the review request is sent to the customer
No manual action is required by users.
Use Cases
Common use cases include:
- Collecting customer feedback at scale
- Increasing public reviews without spamming customers
- Maintaining a consistent review process across the organization
The Reviews feature helps you turn completed work into valuable customer feedback with minimal effort.